Shipping Policy

1. Scope of Application

This Shipping Policy applies to all orders placed by business customers (B2B) through the V-Corp International Site, destined for the United States, the Caribbean, Latin America, Europe, Africa, Oceania and the United Arab Emirates, and to the electronic delivery of digital products.

2. Order Processing

2.1. Orders are processed within 1 to 3 business days following payment confirmation.

2.2. Orders placed on weekends or holidays will be processed on the next business day.

2.3. The Customer will receive a confirmation email with the tracking number once the order has been shipped.

2A. Digital Delivery

Digital products (software licenses, subscriptions and support contracts) are not shipped physically and carry no shipping charges. After payment confirmation, V-Corp orders the license from the manufacturer or distributor and delivers the license key, certificate or activation instructions by email to the address provided at checkout, typically within 5 business days. Delivery times may vary depending on the manufacturer. The Customer must provide accurate information at checkout, including the company name and the serial or part number of the equipment the license applies to; delays caused by incomplete or incorrect information are not attributable to V-Corp.

3. Shipping Methods and Delivery Times

• United States: Ground or Air Courier, 3–7 business days
• Caribbean: Air Courier, 5–10 business days
• Mexico: Air Courier, 5–8 business days
• Central America: Air Courier, 7–12 business days
• South America: Air Courier, 7–15 business days
• Europe (EU): Air Courier, 2–10 business days
• Africa: Air Courier, 7–15 business days
• United Arab Emirates: Air Courier, 3–10 business days
• Oceania (Australia & New Zealand): Air Courier, 5–10 business days
• Asia: Air Courier, 5–10 business days

Timeframes are estimates and may vary due to customs procedures, weather conditions, or force majeure events.

4. Shipping Costs

4.1. Shipping costs are calculated based on weight, dimensions, destination, and shipping method, and are detailed in the Customer’s quotation before the order is confirmed.

4.2. For orders exceeding 2000 USD, V-Corp may offer free shipping to certain regions.

4.3. Special packaging costs for fragile or high-value equipment will be communicated to and borne by the Customer.

5. Duties, Taxes, and Customs Clearance

5.1. The Customer acts as Importer of Record (IOR) and is responsible for all duties, import taxes, VAT/GST, and applicable fees in the destination country.

5.2. V-Corp will provide the necessary commercial documentation (commercial invoice, packing list, certificates of origin if applicable) to facilitate customs clearance.

5.3. V-Corp is not responsible for delays caused by customs procedures or confiscation of goods by local authorities.

5.4. If the Customer refuses to pay duties and taxes, the order may be returned or destroyed by customs, and V-Corp will not refund the order amount.

6. Shipment Tracking

6.1. All shipments include a tracking number. The Customer will receive updates via email.

6.2. The Customer is responsible for providing a correct and complete delivery address, including the tax identification number (Tax ID/RFC/RUT) required by the destination country’s customs.

7. Loss and Damage in Transit

7.1. V-Corp is not responsible for loss or damage occurring during transport. However, it will collaborate with the Customer to file claims with the courier company.

7.2. The Customer must inspect the package at the time of delivery and report any visible damage within 48 hours of receipt.

8. Contact

For shipping inquiries: