Refund and Returns Policy

1. Scope of Application

This Policy applies to all purchases made by business customers (B2B) through the V-Corp International Site.

2. General Policy: No Returns by Default

2.1. For B2B customers, returns, cancellations, and refunds are excluded by default. The Customer has no right to return products due to change of mind, ordering error, or any other reason not covered by the manufacturer’s warranty.

2.2. This policy aligns with standard international B2B trade practices and the nature of the specialized technology products sold by V-Corp.

3. Exceptions: Defective or Damaged Products

3.1. The Customer may request a return or refund only in the following cases:

• Factory-defective product: The product presents a failure covered by the manufacturer’s warranty.
• Product damaged in transit: The product arrives visibly damaged, and the damage is reported within 48 hours of delivery.
• Shipping error: V-Corp shipped a product different from the one ordered.

3.2. To exercise this right, the Customer must:

• Notify V-Corp in writing at sales@vcorpintl.com within the stated timeframes.
• Provide the order number, photographs of the product, and a detailed description of the issue.
• Obtain a Return Merchandise Authorization (RMA) before shipping any product.

3.3. Products returned without an RMA will be rejected and returned to the sender at their expense.

4. Return Process

4.1. Once the RMA is issued, the Customer shall have 10 business days to ship the product to the address indicated by V-Corp.

4.2. The product must be returned in its original packaging, with all accessories, manuals, and documentation.

4.3. V-Corp will inspect the returned product and notify the Customer of refund approval or rejection within 5 business days of receipt.

5. Refunds

5.1. Approved refunds will be processed through the original payment method (Stripe or PayPal) within 5 to 10 business days.

5.2. V-Corp will not refund original shipping charges unless the error is attributable to V-Corp.

5.3. Return shipping costs shall be borne by the Customer, except in cases of defective product or V-Corp error.

6. Cancellations

6.1. Order cancellations will only be accepted if the order has not been processed or shipped. Once the order has been shipped, the return conditions described above apply.

6.2. Cancellations are subject to an administrative fee of 5 % of the order value.

7. Software and Licensing Products

7.1. Software licenses and subscriptions are non-refundable once activated or used.

7.2. Licenses are ordered from the manufacturer or distributor on the Customer’s behalf and cannot be cancelled or refunded once the order has been placed, except as provided in Section 7.3.

7.3. If V-Corp does not deliver the license within 10 business days of payment confirmation, or delivers a license that does not match the product ordered, the Customer may request a replacement or a full refund by writing to sales@vcorpintl.com.

8. Contact

For return or refund requests: